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Frequently Asked Questions

Q: What types of materials are available with the Collins Writing Program?
We offer a full spectrum of free and for-purchase products to complement Collins Writing program implementation. All of our authors and developers have extensive teaching experience and spend hundreds of hours in classrooms each year. Our products and resources are classroom-tested to ensure that they integrate easily into classroom instruction, are easy to use, and deliver results. Items include teacher handbooks, writing portfolios, student reproducibles, posters, instant-download PDFs, and more.

Q: How do I order?
View the Price List ~ Order Form.

Web Store
Our secure, automated online we
b store is a convenient way to place orders. We accept purchase orders, Visa, MasterCard, American Express, and Discover credit cards, and PayPal payments.

Purchase Orders
We gladly accept purchase order
s and payment by check. To order by purchase order, please fax, phone, mail or email your order to us, as our web store only accepts credit card payments at this time. 
Download the order form to get started.

To order by phone please call us at 1-800-932-4477, Monday through Friday, 8:30-4:00 Eastern.

Fax, Mail, or Email
To fax, mail, or email your order, send it to us at:
Collins Education Associates
320 Main Street, PO Box 957
West Newbury, MA 01985
Tel: 800-932-4477
Fax: 978-363-2212

Q: What are the standard shipping charges?
Shipping and handling charges will be added to all orders. The MINIMUM shipping and handling charge on an order containing print products is $10 and is based upon the total cost of products ordered. We ship via UPS and USPS Priority Mail.

Please note that special shipping rates apply to Hawaii, Alaska and international addresses. For shipping outside the continental U.S., additional shipping charges will apply. We will contact you with details once your order has been placed. Or, feel free to contact us for assistance with processing your order. (hyperlink to contact us email).

Orders for PDF and Word files are instant downloads. Shipping fees are not charged on downloadable products. Shipping fees are only calculated on physical products that need to be shipped.

Standard shipping charges for print orders within the continental U.S.

Q: How do returns work?
We gladly accept returns within 90 days of purchase. Returned materials must be unused and in resalable condition. Shipping fees are not refundable unless we fill an order incorrectly.  If we do make an error, we will provide you with a return label. Otherwise, return shipping is the responsibility of the customer.

Q: What is the Collins Education Associates Privacy Policy?
Collins Education Associates LLC will never knowingly release the information you provide to any third party without your prior explicit consent; unless otherwise required by law or to comply with a court ruling. We only use the information you provide to fulfill the services you request and to communicate with you on a periodic basis regarding company related matters that might be of interest to you. We do not rent or sell customer information to outside marketers.
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